Communication Marketing Manager (Fintech)

TL;DR

Communication Marketing Manager (Fintech): Developing and executing B2B product communications for AI-driven identity and fraud prevention solutions with an accent on technical accuracy and customer lifecycle management. Focus on translating complex technical updates into clear customer notices and managing the Customer Advisory Board (CAB) operations.

Location: Must be based in Berlin, Munich (Germany) or Rennes (France)

Company

A leader in digital identity and fraud prevention in Europe, empowering enterprises with AI-driven, SaaS-based identity solutions for scalable security and adaptive compliance.

What you will do

• Draft technically accurate B2B product communications, including end-of-life (EOL) notices and product update announcements.
• Collaborate with Product Managers to extract technical context for customer-facing communications.
• Ensure all communications are well-structured, timely, and aligned with the company brand tone.
• Manage logistics and content preparation for Customer Advisory Board (CAB) events and meetings.
• Align product communications with broader marketing messaging in coordination with the Customer Growth team.

Requirements

• Up to 5 years of experience in customer communications, product marketing, or product communications.
• Strong background in B2B SaaS, preferably within startup or scale-up environments.
• Proven ability to write technical product communications (feature updates, deprecations).
• Ability to translate complex technical concepts into customer-friendly language.
• Excellent written English communication skills.

Nice to have

• German language skills.
• Experience in identity verification (IDV), KYC, or fintech sectors.
• Familiarity with Customer Advisory Board (CAB) processes.
• Experience operating across multiple European markets.

Culture & Benefits

• Mental health support via the nilo platform, including 1-on-1 sessions.
• Unlimited professional development through Udemy certification and courses.
• Flexible working hours and support for remote work equipment.
• Regular onsite gatherings, internal initiatives, and summer parties.
• Paid special leave days for family or personal needs.
• Workcation possibilities for extended stays at holiday destinations.