Global HR Process Lead (HR Operations)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Global HR Process Lead (ServiceNow / HR Governance): Designing and optimizing global HR processes and employee journeys with an accent on process standardization, governance, and scalability. Focus on building seamless end-to-end employee experiences and ensuring regulatory compliance in a complex global environment.
Location: Hybrid (Sofia, Bulgaria)
Company
is a global data and technology company powering opportunities for people and businesses across various markets, including financial services, healthcare, and automotive.
What you will do
- Design, document, and continuously improve global HR processes, operating procedures, and employee journeys.
- Utilize ServiceNow to design and improve efficient, intuitive, and scalable end-to-end employee experiences.
- Lead process standardization and optimization projects across multiple regions and teams.
- Develop and maintain SOPs, process maps, governance frameworks, and control documentation.
- Partner with HR, Risk, Compliance, and Technology teams to deliver automation and transformation plans.
Requirements
- Experience in HR process design, optimization, and governance within a complex global organization.
- Hands-on experience using ServiceNow to support HR service delivery and workflows.
- Proven background in HR operations and service delivery models.
- Experience operating within regulated environments, including compliance with GDPR, SMCR, or FCA.
- Proficiency in process mapping, workflow design, and journey mapping.
- Knowledge of Lean, Six Sigma, or other continuous improvement methodologies.
Culture & Benefits
- Comprehensive social package including life and health insurance, food vouchers, and a Multisport card.
- Financial perks such as a monthly flex allowance, internet coverage, and a Sharesave plan.
- Professional growth through career pathways, learning and development programs, and unlimited access to online courses.
- Strong work-life balance with 25 days of paid vacation and flexible working hours.
- Inclusive, purpose-driven culture recognized as one of the World's Best Workplaces™.
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