3 месяца назад
IT Analyst
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Analyst: Managing and maintaining end-user technology and IT assets with an accent on hardware provisioning, software maintenance, and technical support. Focus on ensuring operational efficiency through ticketing systems, MDM solutions, and proactive troubleshooting for a high-performance team.
Location: Must be based in San Salvador, El Salvador
Company
is an AI-native organization that designs, builds, and scales meaningful, AI-powered solutions to transform business operations.
What you will do
- Manage and maintain IT asset inventory including computers, monitors, and peripherals.
- Provide technical support for hardware, software, and end-user devices via remote and onsite assistance.
- Execute IT onboarding and offboarding processes, including equipment provisioning and account setup.
- Administer access points and support network connectivity for local users.
- Perform preventive and corrective maintenance on operating systems and applications.
- Document incidents and resolutions within the organization’s ticketing system.
Requirements
- 2+ years of hands-on experience in IT Support or Help Desk roles.
- Intermediate English proficiency (written and verbal).
- Strong knowledge of Windows, Ubuntu, and macOS environments.
- Experience with Mobile Device Management (MDM) solutions and software maintenance.
- Familiarity with IT asset inventory management and vendor coordination.
- Basic knowledge of network connectivity and IT equipment setup.
Culture & Benefits
- High-performance culture grounded in values like Empowering Excellence and Consistent Transparency.
- Opportunity to work in an AI-native organization leading digital transformation.
- Focus on continuous learning, ownership, and professional growth.
- Collaborative environment working alongside strong, cross-functional teams.
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