Back
Company hidden
updated 16 days ago

Sales Engineer - Microsoft (Microsoft)

Work type
fulltime
Grade
middle
English
b2
Country
NM
This vacancy is from Hirify.Global listVacancy from Hirify Global, list of international tech companies
Plus is required to make matches and apply

Match & Cover letter

Plus required for matching with this vacancy

Job description

Text:
/
TL;DR
Sales Engineer - Microsoft (Microsoft): Supporting Microsoft Azure and Microsoft 365 cloud environments by investigating incidents, restoring services, and resolving customer and partner technical issues with an accent on cloud infrastructure, productivity platforms, and customer-focused troubleshooting. Focus on diagnosing outages and performance issues, delivering Tier 1–2 support, escalating complex incidents, and improving runbooks and technical documentation.

Location: Skopje, North Macedonia

Company

hirify.global is a global IT distribution and solutions provider supporting partners and customers with technology products and services.

What you will do

  • Respond to sales and support requests across Microsoft Azure and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Investigate outages, performance issues, and configuration-related incidents.
  • Provide Tier 1–2 support and escalate complex issues with detailed analysis.
  • Restore services through fixes, workarounds, or configuration changes.
  • Collaborate with Microsoft and internal teams to resolve customer and partner issues.
  • Document incidents, resolutions, knowledge articles, runbooks, and process improvements.

Requirements

  • 2–5 years of experience in technical and sales support, cloud support, or a similar environment.
  • Hands-on knowledge of Microsoft Azure and Microsoft 365.
  • Familiarity with Azure Portal, Microsoft 365 Admin Center, and ticketing systems.
  • Strong troubleshooting, analytical problem-solving, communication, and customer-service skills.
  • Ability to prioritize and manage multiple incidents in a fast-paced environment.

Nice to have

  • Experience with break-fix troubleshooting, mail flow diagnostics, and identity and access management.
  • Knowledge of service performance and availability troubleshooting.
  • ITIL or incident management certification.
  • Experience in CSP or partner-based support environments.
  • Familiarity with Azure monitoring and diagnostic tools.

Culture & Benefits

  • Opportunities to learn, grow, and explore career paths across a regional and global organization.
  • Diverse, inclusive, and people-first culture.
  • Flexible and modern work environments.
  • Comprehensive health coverage beyond mandatory benefits.
  • Modern tools and equipment.

Be careful: if the employer asks you to log into their system using iCloud/Google, send codes/passwords, or run code/software, don't do it - these are scammers. Always click "Report" or contact support. More in guide →