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updated 16 days ago

Sales Engineer - Microsoft (Microsoft)

Work type
fulltime
Grade
middle
English
b2
Country
NM
This vacancy is from Hirify.Global listVacancy from Hirify Global, list of international tech companies
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Job description

Text:
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TL;DR
Sales Engineer - Microsoft (Microsoft): Supporting Microsoft Azure and Microsoft 365 cloud environments by investigating incidents, restoring services, and resolving customer and partner technical issues with an accent on cloud infrastructure, productivity platforms, and customer-focused troubleshooting. Focus on diagnosing outages and performance issues, delivering Tier 1–2 support, escalating complex incidents, and improving runbooks and technical documentation.

Location: Skopje, North Macedonia

Company

hirify.global is a global IT distribution and solutions provider supporting partners and customers with technology products and services.

What you will do

  • Respond to sales and support requests across Microsoft Azure and Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
  • Investigate outages, performance issues, and configuration-related incidents.
  • Provide Tier 1–2 support and escalate complex issues with detailed analysis.
  • Restore services through fixes, workarounds, or configuration changes.
  • Collaborate with Microsoft and internal teams to resolve customer and partner issues.
  • Document incidents, resolutions, knowledge articles, runbooks, and process improvements.

Requirements

  • 2–5 years of experience in technical and sales support, cloud support, or a similar environment.
  • Hands-on knowledge of Microsoft Azure and Microsoft 365.
  • Familiarity with Azure Portal, Microsoft 365 Admin Center, and ticketing systems.
  • Strong troubleshooting, analytical problem-solving, communication, and customer-service skills.
  • Ability to prioritize and manage multiple incidents in a fast-paced environment.

Nice to have

  • Experience with break-fix troubleshooting, mail flow diagnostics, and identity and access management.
  • Knowledge of service performance and availability troubleshooting.
  • ITIL or incident management certification.
  • Experience in CSP or partner-based support environments.
  • Familiarity with Azure monitoring and diagnostic tools.

Culture & Benefits

  • Opportunities to learn, grow, and explore career paths across a regional and global organization.
  • Diverse, inclusive, and people-first culture.
  • Flexible and modern work environments.
  • Comprehensive health coverage beyond mandatory benefits.
  • Modern tools and equipment.

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