Manager, Player Development (Igaming)

TL;DR

Manager, Player Development (Igaming): Leading and coaching a team of VIP hosts to deliver premier services and drive net revenue with an accent on proactive sales tactics and customer engagement. Focus on implementing optimal operational processes, collaborating with analytics teams to monitor reinvestment programs, and ensuring compliance within a regulated gaming environment.

Location: Must be based in the United States

Company

hirify.global is a publicly traded technology company and a leader in the digital sports entertainment and gaming industry.

What you will do

• Coach and mentor Player Development Executives and VIP Hosts to improve performance and service quality.
• Drive key VIP sales metrics, including customer engagement, market share, and net revenue.
• Implement optimal processes and contribute to compliance initiatives to improve operational efficiency.
• Collaborate with Analytics teams to monitor reinvestment programs, promotions, and reward incentives.
• Participate in the escalation process to resolve complex client cases.
• Assist leadership in developing and implementing effective sales training programs.

Requirements

• Bachelor's degree in a related field.
• At least 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
• At least 3 years of experience managing a sales team.
• Must be able to obtain and maintain required State Gaming Licenses.
• Strong understanding of product lines and ability to implement strategies for operational efficiency.
• Proven ability to coach teams on consistent sales techniques and customer experience.

Culture & Benefits

• Opportunity to work at a leading, innovative technology company in the gaming sector.
• Commitment to equal opportunity and inclusive workplace culture.
• Supportive environment with guidance through the gaming license application process.
• Focus on innovation and emerging technology, including AI integration.