3 месяца назад
IT Support Officer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
IT Support Officer (Windows/Office 365): Providing Level 1 and Level 2 technical support for SME clients with an accent on hardware maintenance, user account management, and network troubleshooting. Focus on resolving technical issues via remote tools and on-site visits to ensure seamless business operations for clients.
Location: On-site in Limassol, Cyprus. Relocation support is provided.
Company
An IT support outsourcing company specializing in professional technical services for small and medium-sized businesses.
What you will do
- Troubleshoot IT issues for multiple clients via email, chat, and remote access tools.
- Install, configure, and maintain desktops, laptops, and other office equipment.
- Manage user accounts, access controls, and basic network configurations.
- Monitor systems, apply updates, and ensure data backups are functioning correctly.
- Document technical issues and resolutions to improve ongoing support efficiency.
Requirements
- 1–3 years of experience in Level 1 or Level 2 IT support.
- Solid understanding of Windows OS, Microsoft Office 365, and basic networking.
- Familiarity with remote support tools such as TeamViewer, AnyDesk, or similar.
- Strong communication skills and a customer-focused mindset.
- Must be based in or be able to relocate to Limassol, Cyprus.
Culture & Benefits
- Relocation support for Cyprus.
- Biannual bonus appraisals in July and December.
- 21 days of annual leave plus 3 days of sick leave.
- Ongoing training and opportunities for sponsored further education.
- Welcoming and friendly working environment.
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