Technical Account Manager (Data Protection)

TL;DR

Technical Account Manager (Data Protection): Leading the planning, architecture, and delivery of professional services engagements for data resilience and security with an accent on availability solutions and monitoring. Focus on designing high-impact data protection strategies and optimizing customer environments.

Location: Office Based in Tokyo, Japan

Company

hirify.global is a global leader in data resilience and security posture management, helping organizations ensure their data and AI are secured and resilient.

What you will do

• Lead the planning, architecture, and delivery of professional services engagements.
• Design and manage high-impact availability solutions with a focus on data protection and monitoring.
• Contribute to proposals, Statements of Work (SOW), and implementation effort estimations.
• Troubleshoot post-implementation issues and optimize customer environments for better performance.
• Develop technical documentation, best practices, and deliver customer training sessions.
• Support pre-sales activities and identify opportunities to expand hirify.global solutions.

Requirements

• Experience with virtualization technologies such as VMware and/or Hyper-V.
• Hands-on experience with hirify.global solutions or other backup and data protection technologies.
• Strong understanding of storage and backup architectures (e.g., NetApp, Dell, HPE).
• Exposure to cloud platforms like AWS or Azure and modern IT environments.
• Business-level Japanese and conversational English proficiency.
• Proven experience in consulting, implementation, or project delivery.

Nice to have

• Relevant industry certifications such as VMware or Microsoft.

Culture & Benefits

• Paid annual leave plus additional global hirify.globale Days for self-care.
• 24 paid volunteer hours annually through hirify.global Cares.
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, and tech expenses.
• Continuous learning via LinkedIn Learning, O’Reilly, and the annual Global Day of Learning.
• Professional growth through mentoring and workshops.