Applied AI Engineer (Fintech)

TL;DR

Applied AI Engineer (AI/Fintech): Building AI-native systems for a finance super app with an accent on automating real workflows and improving product efficiency. Focus on integrating LLMs, RAG, and AI agents to replace manual processes in CRM, customer support, and operations.

Location: Hybrid in Taipei, Taiwan (at least 3 days per week in office)

Company

Leading insurance platform in Southeast Asia expanding into a finance super app to help users plan, save, and grow their money.

What you will do

• Build AI-powered workflows, assistants, agents, and automation systems.
• Apply AI across customer support, CRM, onboarding, claims, renewals, and internal tools.
• Collaborate with product and engineering teams to turn manual processes into scalable AI-native systems.
• Develop integrations with LLMs, internal data, APIs, documents, and knowledge bases.
• Design evaluation, monitoring, and fallback flows to ensure reliable and safe AI outputs.
• Rapidly prototype, test with users, and productionize practical AI systems.

Requirements

• Strong software engineering foundation, preferably with Python and backend systems.
• Hands-on experience building with LLM APIs, agents, RAG, or workflow automation.
• Ability to connect AI systems with real product, data, and operational workflows.
• Understanding of evaluation, accuracy, latency, cost, privacy, and failure modes.
• Must be based in Taiwan for hybrid office attendance.
• Strong English communication is required.

Nice to have

• Experience in fintech, insurance, support automation, CRM, or operations automation.

Culture & Benefits

• International work environment with over 20 nationalities.
• Passion-driven culture focused on building next-generation products rather than status quo.
• Fast-paced environment with high ownership and direct impact on production.
• Opportunity to work in a leading regional fintech platform.

Hiring process

• Online assessment or practical task.
• Technical interview.
• CEO / Final round.