Senior Site Reliability Engineer (SaaS)

TL;DR

Senior Site Reliability Engineer (SaaS): Managing and optimizing production infrastructure for a global Unified Communications platform with an accent on transitioning from reactive operations to a proactive, automation-first SRE model. Focus on eliminating toil through automation, driving incident response strategy, and maintaining platform reliability at scale.

Location: Manila, Philippines

Company

hirify.global is a global provider of Unified Communications and CX solutions, empowering businesses with voice, fax, messaging, and collaboration services.

What you will do

• Own platform reliability across global UC infrastructure, driving the overall reliability strategy and incident response.
• Triage and resolve critical infrastructure failures and act as the senior escalation point for the NOC.
• Build automation to eliminate toil and redesign maintenance processes to prevent systemic failures.
• Lead blameless post-mortems and translate technical production events into business-readable communication.
• Define and track SLIs, SLOs, and SLAs to drive data-driven reliability investments.
• Mentor junior engineers and provide technical leadership for complex infrastructure projects.

Requirements

• 6+ years of experience in SRE, platform operations, or infrastructure engineering.
• Mastery of Linux systems administration and distributed systems.
• Hands-on experience with at least one major cloud provider (OCI, AWS, GCP, or Azure).
• Proficiency in Python or Bash for automation and log parsing.
• Strong incident response discipline and experience with on-call rotations.
• Demonstrated technical leadership and an AI-forward mindset.

Nice to have

• Experience with Oracle Cloud Infrastructure (OCI).
• Familiarity with VoIP and SIP infrastructure (registration, trunking, signaling).
• Knowledge of observability tools: Prometheus, Grafana, and PagerDuty.
• Experience with Ansible for configuration management and deployment automation.

Culture & Benefits

• Shared on-call rotation (approximately 1 week per month) with a supportive escalation culture.
• Blameless culture focusing on systemic improvements rather than individual errors.
• Collaborative environment working across NOC, Engineering, Sales, and Professional Services.
• Commitment to equal employment opportunities (EEO).