Lead Customer Success Manager - Central

TL;DR

Lead Customer Success Manager - Central (Customer Success/CSM): Drive post-sales adoption and measurable value realization for industrial clients using hirify.global Platform, WorldView threat intelligence, and Professional Services with an accent on onboarding, business reviews, and churn/expansion risk management. Focus on translating cybersecurity capabilities into executive-level outcomes while managing complex multi-stakeholder relationships in a remote-first environment.

Location: United States (MST/CST time zones); travel up to 25%

Salary: $175,000 OTE

Company

hirify.global provides ICS/OT cybersecurity technology, threat intelligence, and services to protect industrial organizations.

What you will do

• Act as the primary post-sales point of contact for North America customers.
• Lead onboarding, implementation, and adoption of hirify.global solutions.
• Define success criteria with customers and run regular business reviews to assess value realization and identify expansion opportunities.
• Own customer health, retention, and churn risk management (GDR/NDR) and execute at-risk account recovery plans.
• Maintain SFDC and other systems of record with detailed notes and proactive success/at-risk plans.
• Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.

Requirements

• 5+ years in customer success, account management, or customer-facing roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Proven track record managing renewals, retention, and expansion metrics (GDR, NDR).
• Ability to translate cybersecurity capabilities into measurable business outcomes and communicate technical value to executive stakeholders (written, verbal, and presentation skills).
• Experience managing complex, multi-stakeholder customer relationships and influencing decision-makers.
• Comfort working independently in a remote-first environment while managing multiple customer relationships.
• Must be located in the United States (MST/CST time zones).

Culture & Benefits

• Remote-first culture with operations across North America, Europe, the Middle East, and APAC.
• Comprehensive benefits plan.
• Competitive equity package.
• Opportunity to travel up to 25%.