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13 часов назад

Customer Support Associate (JustGiving)

Формат работы
remote (только United_kingdom/United_states/Costa_rica)/hybrid/onsite
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
UK/US/CR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR

Customer Support Associate (Customer Support): Providing front-line support for the JustGiving platform with an accent on charity and donor relations. Focus on resolving technical issues, managing multi-channel communications, and acting as the voice of the customer within the business.

Location: Must be based in the United Kingdom, United States, or Costa Rica

Company

hirify.global powers social impact through purpose-driven technology and responsible AI to help organizations make a greater difference in the world.

What you will do

  • Provide front-line support for JustGiving charities, companies, fundraisers, crowdfunders, and donors.
  • Manage customer interactions across email and chat channels, and occasionally in person.
  • Escalate bugs and technical fixes through appropriate channels to ensure quick resolution.
  • Review customer interactions and notify relevant teams when technical issues arise.
  • Gather inspiring customer stories and circulate them to the wider business to maintain customer focus.
  • Handle difficult customer queries with sensitivity and confidence.

Requirements

  • Location: Must be based in the UK, USA, or Costa Rica.
  • Attentive, caring, and calm demeanor.
  • Strong listening and confident communication skills.
  • Problem-solving mindset with the ability to get to the heart of an issue.
  • Extremely organized and motivated individual.
  • Passion for doing good and supporting social causes.

Culture & Benefits

  • Collaborative environment that encourages taking risks and learning from mistakes.
  • Opportunity to work with a passionate community of fundraisers and charities.
  • Inclusive work environment and equal opportunity employer.
  • Focus on purpose-driven technology and social impact.

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