Customer Support Associate (JustGiving)

TL;DR

Customer Support Associate (Customer Support): Providing front-line support for the JustGiving platform with an accent on charity and donor relations. Focus on resolving technical issues, managing multi-channel communications, and acting as the voice of the customer within the business.

Location: Must be based in the United Kingdom, United States, or Costa Rica

Company

hirify.global powers social impact through purpose-driven technology and responsible AI to help organizations make a greater difference in the world.

What you will do

• Provide front-line support for JustGiving charities, companies, fundraisers, crowdfunders, and donors.
• Manage customer interactions across email and chat channels, and occasionally in person.
• Escalate bugs and technical fixes through appropriate channels to ensure quick resolution.
• Review customer interactions and notify relevant teams when technical issues arise.
• Gather inspiring customer stories and circulate them to the wider business to maintain customer focus.
• Handle difficult customer queries with sensitivity and confidence.

Requirements

• Location: Must be based in the UK, USA, or Costa Rica.
• Attentive, caring, and calm demeanor.
• Strong listening and confident communication skills.
• Problem-solving mindset with the ability to get to the heart of an issue.
• Extremely organized and motivated individual.
• Passion for doing good and supporting social causes.

Culture & Benefits

• Collaborative environment that encourages taking risks and learning from mistakes.
• Opportunity to work with a passionate community of fundraisers and charities.
• Inclusive work environment and equal opportunity employer.
• Focus on purpose-driven technology and social impact.