Technical Account Manager (iGaming)

TL;DR

Technical Account Manager (iGaming): Managing the bridge between B2B customers and internal technical teams to drive software growth and adoption with an accent on requirement analysis and backlog prioritization. Focus on guiding the full software delivery lifecycle from ideation to rollout and long-term customer success.

Location: Must be based in Latsia, Cyprus

Company

hirify.global is a leading B2B gaming technology company listed on the London Stock Exchange, providing innovative software and platform solutions to the regulated gaming market.

What you will do

• Liaise with customers to prioritize backlogs and formalize software requirements.
• Act as the primary escalation point for high-priority, business-affecting technical issues.
• Collaborate with Commercial, Dev, and QA teams to support licensee operations.
• Refine feature specifications and track requests through the full development and QA lifecycle.
• Support licensee launches via user training, operational setup, and UAT assistance.
• Create and maintain internal documentation and conduct training sessions.

Requirements

• 2–3 years of experience in product, account management, or delivery within a software environment.
• Strong understanding of the full Software Development Life Cycle (SDLC).
• Proven ability to prioritize tasks across multiple concurrent projects.
• Exceptional customer service and communication skills.
• English: Proficiency in spoken and written English required.
• Location: Based in Latsia, Cyprus

Nice to have

• Degree or formal training in Information Technology or Software Development.
• Deep knowledge of sports and sports-betting products.
• Prior experience within the gaming or iGaming industry.

Culture & Benefits

• Opportunity to work in a high-growth, international environment.
• Inclusive team culture that celebrates diversity and individual characteristics.
• Professional growth within a leading global technology company in the gaming sector.
• Commitment to transparency and responsible business practices.