Customer Support Specialist (Web3)

TL;DR

Customer Support Specialist (Web3): Providing omnichannel customer support and Tier 1 technical troubleshooting for Bitcoin mining and AI cloud services with an accent on technical issue diagnosis and ticketing system management. Focus on resolving complex user queries, triaging technical escalations, and optimizing the customer experience within the digital asset ecosystem.

Location: On-site in Rockdale, TX

Company

hirify.global is a global technology leader specializing in Bitcoin mining solutions and AI cloud infrastructure.

What you will do

• Manage omnichannel customer support via Zendesk, WhatsApp, and Telegram.
• Perform Tier 1 technical troubleshooting and guide users through step-by-step solutions.
• Route inquiries to appropriate internal departments such as sales, partners, or operations.
• Triage and escalate complex technical issues to Engineering or Technician teams with full documentation.
• Maintain accurate records of all customer interactions and resolutions within the ticketing system.
• Support administrative and customer success tasks as assigned by management.

Requirements

• High School Diploma or GED.
• Minimum 2 years of experience in customer service, help desk, or call center environments.
• Proficiency with support software; experience with Zendesk, WhatsApp Business, and Telegram is highly preferred.
• Excellent written and verbal communication skills for explaining technical concepts to non-technical users.
• Strong analytical skills and a proactive approach to troubleshooting.
• Must be based in Rockdale, TX for on-site work.

Culture & Benefits

• Inclusive and respectable environment with an exciting start-up spirit.
• Opportunity to network with industrial pioneers in the digital asset industry.
• Direct impact on the future of Bitcoin mining and AI cloud infrastructure.
• High level of personal accountability, autonomy, and fast growth opportunities.
• Access to professional training and mentoring programs.