Enterprise IT Support Technician I (SaaS)

TL;DR

Enterprise IT Support Technician I (SaaS): Providing technical hardware and software support for global employees with an accent on endpoint device management and SaaS administration. Focus on onboarding new hires, optimizing daily workflows with AI tools, and maintaining office technology infrastructure.

Location: Hybrid in Paris, France

Company

Datadog is a monitoring and security platform for cloud-scale applications.

What you will do

• Provide best-in-class technical support and customer service for employees.
• Manage laptop deployment for onboarding and refresh cycles.
• Handle ticketing, account management, and problem escalation.
• Maintain hardware/software inventory and support conference room technology.
• Optimize daily workflows by leveraging AI tools.
• Participate in deployment, security projects, and the IT Support on-call rotation.

Requirements

• 1+ years of experience in an IT Support role, preferably in a corporate environment.
• Experience supporting Apple devices such as MacBooks and iPads.
• Familiarity with G Suite and other common SaaS applications.
• Excellent verbal and written communication skills.
• Must be based in Paris, France to support the hybrid office model.

Culture & Benefits

• Equity package including RSUs and an employee stock purchase plan (ESPP).
• Continuous professional development, product training, and career pathing.
• Free global mental health benefits for employees and dependents.
• Inclusive culture with Community Guilds and internal Inclusion Talks.
• Comprehensive healthcare, dental, parental planning, and 401(k) plan.