IT Support Engineer Apprentice

TL;DR

IT Support Engineer Apprentice (IT Support): Providing first-line technical support and hardware/software troubleshooting for Paris-based operations and global employees with an accent on workstation configuration and IT inventory management. Focus on resolving ticketing system issues, managing AV support for local events, and maintaining technical documentation.

Location: On-site in Paris, France

Company

hirify.global is a leading digital experience analytics platform that helps companies understand and optimize user behavior on their websites and apps.

What you will do

• Provide first-line technical support to global employees via the ticketing system to ensure timely resolution of IT issues.
• Manage and troubleshoot fundamental hardware and software issues for computer systems.
• Handle onboarding and offboarding processes, including workstation setup and account configuration.
• Maintain IT inventory for the France scope, including hardware, software licenses, and peripherals.
• Provide hands-on IT and AV support for local office events, All-Hands meetings, and presentations.
• Document IT procedures and best practices to contribute to the internal knowledge base.

Requirements

• Currently enrolled in a Bac+1 or Bac+2 program specializing in IT, Computer Science, Networks, or a related field.
• Must be based onsite at the office in the center of Paris.
• Basic understanding of operating systems (macOS, Windows), networking concepts (TCP/IP, Wi-Fi), and collaborative suites (Google Workspace, Microsoft Office 365).
• Fluency in French and a professional working level of English.
• Seeking a 1-year or 2-year apprenticeship contract.

Culture & Benefits

• Opportunity to kickstart a career in IT support within a dynamic global team.
• Hands-on technical learning and mentorship from senior IT team members.
• Equal opportunity employer with a commitment to diversity and inclusion.