Product Specialist (AI)

TL;DR

Product Specialist (AI): Managing and resolving technical support cases for an AI-powered search platform with an accent on root cause analysis and client experience. Focus on investigating technical issues, collaborating with R&D, and documenting reusable solutions for a global client base.

Location: Remote (Global), Hybrid, or Onsite in Quebec City, Canada

Company

hirify.global is a Quebec-based pioneer in AI-powered search and recommendations that personalizes digital experiences for customers and employees.

What you will do

• Manage and prioritize technical support cases to ensure timely and high-quality resolutions.
• Investigate technical issues by reproducing problems and identifying root causes.
• Collaborate with R&D and cross-functional teams to resolve complex technical cases.
• Guide clients through solutions and ensure a positive experience through professional communication.
• Document solutions and create reusable technical content for clients and teammates.
• Participate in team meetings to share learnings and drive continuous improvement.

Requirements

• Knowledge of Python, JS, CSS, and HTML.
• Professional English proficiency for interacting with clients primarily based in the United States.
• Passion for technology and web development.
• Ability to organize and juggle multiple priorities in a fast-paced environment.

Nice to have

• Strong belief in teamwork and collaboration.
• Proven ability to solve complex technical problems.

Culture & Benefits

• Flexible work arrangements: In-person, Hybrid, or Remote from anywhere in the world.
• Inclusive culture that values diversity and supports candidates with gaps in their CV.
• Modern infrastructure designed to enhance collaboration and overall well-being.
• Commitment to continuous learning and tackling cutting-edge technological challenges.
• Opportunities for remote employees to travel for in-person team-building events.