Chief Client Experience Officer (Social Discovery)

TL;DR

Chief Client Experience Officer (Customer Experience): Defining and leading the global customer experience strategy for a diverse portfolio of social discovery platforms with an accent on retention, LTV, and the redesign of the operating model. Focus on building a company-wide CX function from the ground up, optimizing customer journeys, and aligning cross-functional teams to drive measurable business growth.

Location: Remote (Worldwide)

Company

hirify.global is one of the world's largest groups of social discovery companies, specializing in platforms that solve loneliness and disconnection through virtual intimacy.

What you will do

• Define and lead the global Customer Experience strategy across all customers and partners.
• Drive Retention, LTV, and customer engagement through strategic CX initiatives.
• Identify friction points across the customer journey and drive cross-functional improvements.
• Build a company-wide CX operating model with clear ownership, metrics, and governance.
• Establish and monitor business KPIs to ensure initiatives contribute to profitability and long-term growth.
• Lead Customer Success, Product Design, Partner Experience, and AI-powered partner solutions.

Requirements

• 10+ years in CX, Product Strategy, Product Management, or executive leadership within large-scale consumer digital businesses.
• Proven track record of improving Retention, LTV, and profitability through CX transformation.
• Deep understanding of customer lifecycle management, unit economics, and P&L outcomes.
• Experience building and scaling customer-centric organizations and leading large transformation programs.
• Ability to influence executive stakeholders and deliver results through cross-functional collaboration.
• Fluent Russian and English required.

Culture & Benefits

• Full-time remote work opportunity with a digital nomad-friendly culture.
• 28 calendar days of vacation and 7 annual wellness days.
• Health benefit compensation up to $1,000 gross per year.
• Workplace reimbursement up to $1,000 gross every 3 years for home office or co-working.
• 50% coverage for professional training and international conferences.
• Referral bonuses up to $5,000 and an internal gamified gratitude system.