Sr. Premium Support Engineer (Enterprise Software)

TL;DR

Sr. Premium Support Engineer (Enterprise Software): Providing advanced technical support and acting as a single point of contact for premium enterprise customers with an accent on system reliability and proactive guidance. Focus on resolving complex software environment issues and coordinating with Product Engineering to expedite resolutions.

Location: EMEA region

Company

hirify.global is a global leader in information management, driving digital transformation through an AI-first approach.

What you will do

• Act as the primary technical point of contact for assigned premium enterprise customers.
• Develop a deep understanding of customers' software environments to resolve support cases efficiently.
• Provide reactive and proactive guidance to improve the performance and reliability of hirify.global solutions.
• Coordinate with other support experts and Product Engineering to expedite timely resolution of cases.
• Build strong working relationships to act as a seamless extension of the customer's technical team.

Requirements

• Location: Must be based in the EMEA region
• Proficiency in Windows and/or Linux administration.
• Experience with hirify.global IDM and/or Identity Access Manager.
• Strong networking knowledge, including TCP/IP, Firewalls, and Proxy servers.
• Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server) and web technologies (HTTP/SSL).
• Hands-on experience with containers (Docker/Kubernetes) and at least one scripting language (Python, Java, or Shell).

Nice to have

• Cloud experience with AWS, Azure, or GCP.
• Bachelor's degree in a technical field.

Culture & Benefits

• Inclusive work environment focused on diversity, equity, and accessibility.
• AI-driven corporate culture that empowers digital knowledge workers.
• Collaborative atmosphere emphasizing innovation and personal growth.