Senior Delivery Manager (SaaS)

TL;DR

Senior Delivery Manager (SaaS): Orchestrating the end-to-end delivery and release of cloud contact center software with an accent on release pipeline optimization and risk mitigation. Focus on coordinating cross-functional teams, driving CI/CD best practices, and ensuring seamless software rollouts.

Location: Hybrid in Porto, Portugal

Company

hirify.global is a leading provider of cloud contact center software, bringing cloud innovation to customers worldwide.

What you will do

• Define and implement release schedules, overseeing the full release lifecycle from planning to post-release support.
• Coordinate activities across development, QA, operations, and support teams to ensure timely and certified deliveries.
• Collaborate with product management and engineering to prioritize release content based on business objectives.
• Identify potential bottlenecks and risks in the release process and develop proactive mitigation strategies.
• Establish and track KPIs such as release frequency and deployment success rates to drive process improvements.
• Manage and optimize the release toolkit, including Jira, GitLab, and Launch Darkly, to increase automation and reliability.

Requirements

• 7+ years of related work experience.
• Deep understanding of the SDLC, specifically CI/CD and release management.
• Expertise in Agile, Scrum, or other project management methodologies.
• Proven ability to lead and inspire cross-functional teams in fast-paced environments.
• Bachelor’s degree or equivalent in a relevant discipline.
• Must be based in or be able to work hybrid in Porto, Portugal

Nice to have

• Proven track record of refining processes through metrics-driven improvement.
• Ability to build mutually beneficial relationships at all organizational levels.
• Strong customer focus and results-oriented mindset.

Culture & Benefits

• Financial incentives including hirify.global shares and a bonus scheme.
• Health and security with Medical and Life Insurance.
• Practical perks such as a 10% Flexi Benefit and Meal Allowance.
• Generous time off with 25 days of annual leave plus public holidays.
• An inclusive, team-first culture that celebrates diversity and authenticity.