SAP S/4 HANA Service Management Systems Analyst (SAP)

TL;DR

SAP S/4 HANA Service Management Systems Analyst (SAP/ERP): Providing L2/L3 production support for SAP S/4HANA Service solutions with an accent on incident resolution and process improvement. Focus on configuring service orders, contracts, and integrations with SD, MM, FI/CO, and PM/EAM modules.

Location: Charlotte, North Carolina

Company

hirify.global is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering water technology across 150 countries.

What you will do

• Provide L2/L3 production support for SAP S/4HANA Service, resolving incidents, service requests, and defects.
• Perform root cause analysis and implement sustainable solutions to drive continuous process improvements.
• Configure and maintain Service Orders, Service Contracts, Entitlements, Warranty Management, and Service Billing.
• Monitor and support integrations between SAP S/4HANA Service and modules including SD, MM, FI/CO, and PM/EAM.
• Support SAP Fiori applications and mobile solutions used by field service teams.
• Collaborate with business stakeholders to identify and deliver system enhancement opportunities.

Requirements

• Bachelor's degree in IT, Computer Science, Business, Engineering, or a related field.
• 5–7 years of SAP experience with a focus on Service, Customer Service, Plant Maintenance, or EAM.
• Minimum 2 years of hands-on SAP S/4HANA Service module support experience.
• Experience supporting production environments, including incident and change management processes.
• Strong understanding of integrations across SAP SD, MM, FI/CO, and PM/EAM modules.
• Location: Must be based in Charlotte, North Carolina.

Nice to have

• Experience supporting both SAP ECC PM/CS and SAP S/4HANA Service environments.
• Familiarity with ITIL-based support processes and service management practices.
• Experience using ticketing tools such as ServiceNow or Jira.
• Knowledge of SAP Field Service Management (FSM) and related mobility solutions.
• SAP certification in S/4HANA Service, Customer Service, or Plant Maintenance.

Culture & Benefits

• Inclusive work environment featuring Employee Resource Groups (ERG).
• Access to the hirify.global Watermark paid Volunteer Program.
• Commitment to sustainability, inclusion, and belonging in the workplace.
• Equal Employment Opportunity and Affirmative Action workplace.