Customer Support Engineer (Embedded Systems)

TL;DR

Customer Support Engineer (Embedded Systems): Provide Level-3 technical support for embedded software solutions across NXP’s S32 and radar product portfolio with an accent on Real-Time Drivers (RTD), code-level debugging in C/C++ and cross-layer root cause analysis. Focus on driving defect resolution and measurable support-process improvements while mentoring engineers and ensuring SLA-aligned issue handling.

Location: Sibiu

Company

hirify.global develops secure connectivity and edge processing solutions for embedded applications.

What you will do

• Provide Level-3 support for software issues across NXP’s SW R&D product portfolio, primarily for Real-Time Drivers (RTD).
• Investigate, reproduce, and resolve complex customer issues using code-level debugging in C/C++.
• Perform root cause analysis across drivers, middleware, and integration layers.
• Collaborate with development teams to drive defect resolution and product improvements.
• Develop and validate fixes using unit and integration testing approaches.
• Own support process improvements: standardize workflows, document procedures, and track process compliance metrics (e.g., SLA adherence).

Requirements

• Minimum 15 years of experience in embedded software development, debugging, or technical support.
• Strong programming and debugging expertise in C/C++.
• Deep understanding of embedded systems and real-time software architecture.
• Proven ability to analyze and resolve complex cross-layer software issues.
• Demonstrated experience defining, improving, and tracking process compliance.
• Valid visa and work permit to work in Romania at the application stage.

Nice to have

• Experience with AUTOSAR and Real-Time Driver (RTD) software stacks.
• Background supporting automotive radar platforms.
• Familiarity with ASPICE or similar quality frameworks.
• Experience in a Level-3 customer support environment.

Culture & Benefits

• Full-time permanent contract.
• Bonus plan, lunch vouchers, 25 vacation days, and possibility to buy company shares with a 15% discount.
• Flexible work hours and a work-from-home policy.
• Office based in a high-tech hub in Bucharest with on-site relaxation areas.
• Learning opportunities (online and offline) for career growth.

Hiring process

• Submit an online application with CV and motivation letter in English.
• After CV screening, complete an initial phone/video conversation with Talent Acquisition, followed by business interviews.
• Interviews assess technical fit and support/process ownership capabilities.