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5 дней назад

Senior Staff Premier Support Engineer (Cloudera)

Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Japan
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Senior Staff Premier Support Engineer (Cloudera): Resolving highly complex technical cases and managing strategic Japanese enterprise accounts with an accent on Cloudera Data Services, Spark, HDFS, Hive, cloud environments, and critical escalations. Focus on deep-dive troubleshooting, cluster tuning, capacity planning, cross-functional initiatives, and mentoring support engineers.

Location: Hybrid, Tokyo, Japan; must be residing in Japan and support Japanese enterprise accounts.

Company

hirify.global provides enterprise data management and analytics solutions that help organizations transform complex data into actionable insights.

What you will do

  • Resolve highly complex technical cases as a primary individual contributor and subject matter expert across multiple product components.
  • Work with Backline and Engineering on features, software enhancements, and bug fixes, and develop troubleshooting methods for complex customer incidents.
  • Conduct code reviews and deep-dive analysis to resolve corner-case issues and improve product supportability.
  • Own strategic customer accounts, align support delivery with business objectives, and lead account-level critical escalations.
  • Drive platform stability initiatives including cluster tuning, capacity planning, and deployment architecture assessments.
  • Lead multi-quarter cross-functional projects, skilling programs, mentoring, and change initiatives across the Premier organization.

Requirements

  • Bachelor's degree with 12–15 years of related experience, Master's degree with 8–12 years, PhD with 5–8 years, or equivalent practical work experience.
  • SME-level technical mastery across multiple components of enterprise ecosystems, with deep hands-on expertise in public and private cloud environments and hirify.global Data Services.
  • Hands-on experience with Spark, HDFS, Hive, and hirify.global Manager.
  • Proven experience managing account-level escalations and leading multi-quarter technical initiatives.
  • Must be residing in Japan and possess native or fluent Japanese communication skills.

Nice to have

  • SME certification in Spark, HDFS, Hive, hirify.global Manager, or other core components.

Culture & Benefits

  • Flexible work-from-home policy and support for work-life balance.
  • Generous paid time off and designated unplugged days.
  • Mental and physical wellness programs.
  • Phone and internet reimbursement.
  • Continued career development, comprehensive benefits, and competitive packages.
  • Paid volunteer time and employee resource groups.

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