Customer Support Agent (Flooring)

Location: Brazil; 100% remote or hybrid for residents of Serra Gaúcha or the Greater São Paulo area

Compensation currency: Brazilian Real (BRL)

Company

hirify.global provides end-to-end software solutions and product content for designers, retailers, manufacturers, contractors, and consumers in the spaces and flooring industry.

What you will do

• Provide first-line customer support by phone, email, chat, and remote access.
• Troubleshoot hardware, IT, server, and network-related issues.
• Manage support tasks and customer cases in Zendesk.
• Report, track, and document issues and solutions to maintain case history and statistics.
• Report product errors in English and escalate complex cases to higher-level support.
• Participate in team meetings and share technical knowledge.

Requirements

• Ongoing or completed bachelor's degree in IT, Accounting, Mathematics, or a related field.
• Professional customer service experience and accounting knowledge.
• Experience with remote support tools and CRM or ticketing systems, preferably Zendesk.
• Fluent English required.
• Strong communication, listening, interpersonal, problem-solving, and telephone etiquette skills.
• Ability to work independently and collaboratively with patience, resilience, and customer focus.

Culture & Benefits

• Permanent full-time CLT employment, 42 hours per week, with Saturday rotations.
• Working-hour availability from 11:26 to 14:30 and 15:40 to 21:00.
• Medical and dental plans, life insurance, and maternity and paternity leave extensions.
• Meal or restaurant allowance and home-office allowance where applicable.
• Education platforms, training and education allowances, and annual profit sharing.
• Gympass, Zenklub, Guapeco, birthday day off, and discounts with pharmacies, restaurants, and theaters.