Customer Support Specialist (French)

TL;DR

Customer Support Specialist (French): Providing high-quality product support for EMEA customers with an accent on resolving technical and non-technical issues via email and live chat. Focus on leveraging AI tools to optimize workflows and delivering exceptional service in a fast-paced environment.

Location: Must be based in Dublin, Ireland (Hybrid: 3 days per week in office). Full authorization to work in Ireland without restrictions is required.

Company

hirify.global is a marketing automation platform that empowers creators to own their destiny by making first-party data accessible and actionable.

What you will do

• Develop in-depth knowledge of the hirify.global platform to assist customers.
• Resolve technical and non-technical issues via email and live chat.
• Diagnose software issues and handle escalated customer complaints.
• Provide guidance on marketing, sales, and e-commerce setup questions.
• Document troubleshooting steps and problem resolution processes.
• Integrate AI tools into daily workflows to build smarter systems.

Requirements

• Fluent English and French (written and spoken).
• Ability to work weekends (Tuesday-Saturday or Sunday-Thursday shifts).
• 1+ years of experience in a customer-facing role, ideally resolving SaaS issues.
• Full authorization to work in Ireland without restrictions.
• Experience or strong interest in experimenting with AI tools for work efficiency.
• Excellent communication skills with the ability to explain technical concepts simply.

Nice to have

• Experience troubleshooting APIs, integrations, HTML, CSS, or JavaScript.
• Background in MarTech SaaS, email deliverability, or e-commerce.
• Familiarity with Zendesk or G-Suite.

Culture & Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Annual cash bonus plan and equity participation.
• Supportive environment that values unique backgrounds and perspectives.
• Opportunities for professional growth and product certification.