IT Support Services Lead (Gamedev)

TL;DR

IT Support Services Lead (Gamedev): Overseeing end-user support services and operations for a high-profile game studio with an accent on service excellence, team leadership, and process optimization. Focus on driving technical roadmaps, managing enterprise collaboration platforms, and improving developer productivity workflows in a complex production environment.

Location: Must be based on-site in Santa Monica, California

Salary: $133,300–$166,600 USD

Company

A world-renowned game development studio known for crafting critically acclaimed, narrative-driven titles that push the boundaries of technology and storytelling.

What you will do

• Lead, mentor, and manage the performance of the IT Support team and contract personnel.
• Define and execute roadmaps for support services, end-user technologies, and future initiatives.
• Develop and improve service management practices, including KPIs, SLAs, and automation workflows.
• Manage enterprise applications and collaboration platforms like Microsoft 365, Slack, and Jira.
• Oversee endpoint lifecycle management, including deployment, maintenance, and hardware refresh programs.
• Partner with Engineering, Art, and Production teams to improve technology workflows and developer experience.

Requirements

• Must be based on-site in Santa Monica, California.
• 10+ years of IT experience, including 3+ years in a leadership or management role.
• Experience supporting distributed Windows and Linux environments in a production or studio setting.
• Strong expertise in service management platforms like Jira Service Management or ServiceNow.
• Proven ability to manage endpoint technologies, imaging, and software deployment.
• Excellent communication skills with the ability to bridge technical concepts for both end-users and leadership.

Nice to have

• Experience supporting game development or content creation pipelines.
• Familiarity with workstation performance tuning and hardware evaluation.
• Experience with Microsoft Entra ID and cloud technologies.
• Familiarity with Perforce environments and external development partnerships.

Culture & Benefits

• Opportunity to work at a premier studio on industry-leading game titles.
• Collaborative environment working alongside top creative and technical talent.
• Comprehensive compensation package including annual bonus and incentive plans.
• Commitment to diversity and fostering a broad range of cultural experiences.