Customer Service Agent (Arabic Speaking)

TL;DR

Customer Service Agent (Arabic Speaking): Providing high-quality support and resolving customer inquiries with an accent on clear communication and service excellence. Focus on maintaining accurate records, achieving personal performance targets, and delivering consistent product information to enhance customer loyalty.

Location: Must be based in Cape Town, South Africa

Company

hirify.global Global Services manages and operates business processes for leading global organizations, acting as an extension of the client’s enterprise.

What you will do

• Provide reliable and trustworthy customer service to resolve inquiries effectively.
• Identify customer needs to ensure high-quality service delivery.
• Escalate complex queries or complaints to appropriate channels for timely resolution.
• Promote and cross-sell client products to enhance customer experience.
• Maintain and secure customer records within information systems.
• Contribute to team success by meeting personal performance targets.

Requirements

• Must be fluent in Arabic and English (verbal and written)
• Minimum Grade 12 qualification.
• 6-12 months of experience in customer service and call center environments.
• Proficiency in MS Word, email, and good typing speed.
• Must be able to work onsite in Cape Town, South Africa.

Culture & Benefits

• Opportunity to work with a leading global business process management organization.
• Focus on professional development and achieving performance-driven results.
• Collaborative team environment with a focus on quality and customer orientation.