Application Support Engineer (Java)

TL;DR

Application Support Engineer (Java): Support and maintenance of information systems and marketplace applications with an accent on troubleshooting, root cause analysis, and incident prevention. Focus on managing distributed architectures, micro-services, and API-based systems.

Location: Lisbon, Portugal

Company

hirify.global is an innovative IT company specializing in digital transformation and the implementation of complex information systems.

What you will do

• Troubleshoot and resolve issues across a wide range of information systems and applications.
• Perform support and maintenance for Digital Channels and Marketplace applications.
• Conduct daily ticket analysis and root cause analysis to identify and prevent recurring incidents.
• Maintain distributed architectures utilizing APIs and micro-services.
• Provide out-of-hours standby support to ensure system availability.

Requirements

• Experience using Java for application troubleshooting and support (non-development).
• Strong knowledge of SQL.
• Experience working with ITSM systems, such as ServiceNow.
• Background in supporting Digital Channels and Marketplace applications within micro-site architectures.
• Must be based in or be able to work in Lisbon, Portugal.

Nice to have

• Experience with APM tools, specifically Dynatrace.
• Proficiency in using Kibana for log analysis.

Culture & Benefits

• Commitment to equal opportunities and a non-discriminatory hiring process.
• Work in an audacious and innovative environment.
• Focus on professional growth through challenging transformation programs.