Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Managing a client portfolio to ensure platform adoption and business objective achievement with an accent on client retention and growth. Focus on delivering onboarding sessions, gathering client feedback, and collaborating cross-functionally to resolve issues.

Location: Limassol, Cyprus

Company

hirify.global provides specialized software and services designed to help clients achieve their business objectives through a dedicated technology platform.

What you will do

• Build and maintain strong, long-term relationships with assigned client accounts.
• Identify opportunities for clients to maximize the value of the software and services.
• Deliver comprehensive onboarding and training sessions to support platform adoption.
• Communicate product updates and coordinate training on new feature releases.
• Manage the end-to-end onboarding process for new clients to ensure a seamless experience.
• Act as a client advocate by gathering and sharing feedback with internal product teams.

Requirements

• Proven experience in Customer Success, Account Management, or a similar role.
• Excellent communication and interpersonal skills for building lasting client relationships.
• Ability to understand and clearly explain technical software features to users.
• Experience with client onboarding and delivering professional training sessions.
• Fluency in English (written and spoken).
• Must be located in or able to work from Limassol, Cyprus.