Linux Desktop Support Associate

TL;DR

Linux Desktop Support Associate (Linux/Ubuntu): Delivering technical support for internal employees and customers with an accent on Linux troubleshooting, infrastructure maintenance, and AV support for office events. Focus on resolving complex technical issues, ensuring SLA compliance, and providing seamless onboarding experiences in an onsite London-based environment.

Location: Office Based in London, UK

Company

hirify.global is a leading provider of open source software and the publisher of Ubuntu, powering global enterprise initiatives in cloud, AI, and IoT.

What you will do

• Investigate and resolve complex customer issues related to the hirify.global product portfolio.
• Engage with customers via phone, ticketing systems, and remote sessions.
• Maintain office technical infrastructure and provide AV support for conferences and events.
• Ensure all support cases meet established Service Level Agreements (SLA).
• Provide technical onboarding support for new employees.
• Continuously learn and evolve professional skills regarding new products and technologies.

Requirements

• Professional written and spoken English with excellent presentation skills.
• Must be based in London, UK (Office Based role).
• Undergraduate degree in a technical subject or equivalent experience.
• Proven experience with Linux troubleshooting, including log analysis and configuration editing.
• Experience with Linux integration in environments involving authentication, directory services, and network file systems.
• Solid knowledge of networking, virtualization, containers, or storage technologies.
• Ability to travel internationally twice a year for company events.

Culture & Benefits

• Performance-driven annual bonus or commission structure.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation reviews.
• Opportunity for international travel to meet distributed teams.
• Comprehensive leave policies including holiday, maternity, and paternity leave.
• Employee Assistance Programme.