Fraud Operations Analyst (Fintech)

TL;DR

Fraud Operations Analyst (Fintech): Investigating suspicious banking activity and protecting users from fraud with an accent on compliance, risk monitoring, and process improvement. Focus on conducting thorough investigations, managing complex fraud cases, and ensuring a secure banking experience for all users.

Location: Must be based in Amsterdam, Netherlands (Hybrid: 3 days in-office, 2 days remote after 3-month onboarding).

Company

A fast-paced, international fintech company focused on providing a seamless and secure banking experience.

What you will do

• Investigate suspicious activity and potential fraud cases to protect users.
• Monitor for potential risks using established fraud prevention frameworks.
• Communicate effectively with users to resolve issues with empathy.
• Identify process improvements to enhance fraud detection and banking security.
• Collaborate with cross-functional teams to maintain compliance standards.

Requirements

• Fluent in English and Dutch (written and spoken).
• Knowledge of fraud monitoring and prevention techniques.
• Strong problem-solving skills and ability to prioritize tasks.
• Attention to detail and experience in conducting thorough investigations.
• Must be based in Amsterdam for a hybrid work arrangement.

Nice to have

• Experience in the financial or banking sector.
• Familiarity with KYC, KYB, and payment operations.
• Expertise in compliance operations.

Culture & Benefits

• Hybrid work setup with a Digital Nomad Program after one year.
• Annual learning budget of €1,500 and access to hirify.global Academy.
• Tenure-based travel budget for visiting core offices.
• Comprehensive travel expense coverage and MacBook provided.
• Daily healthy lunches and optional pension plan.