Manager, Customer Success & Professional Services (Data Resilience)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Manager, Customer Success & Professional Services (Data Resilience): Leading the Professional Services and Customer Success teams in Japan to drive technical adoption and business value realization with an accent on people leadership and operational excellence. Focus on overseeing the delivery of professional services, optimizing customer retention, and guiding solution architecture for complex environments.
Location: Remote/Hybrid (Tokyo, Japan). Must be based in Japan.
Company
is the Data and AI Trust Company, specializing in data resilience and data security posture management to help organizations secure and recover their data at scale.
What you will do
- Lead, coach, and develop the Professional Services & Customer Success teams to achieve high performance.
- Own customer success outcomes for strategic accounts, driving adoption, retention, and expansion.
- Oversee the delivery of professional services engagements, ensuring quality and timeliness.
- Guide solution architecture, design validation, and delivery approaches for complex customer environments.
- Partner with Sales, Pre-Sales, and Technical Support to identify growth opportunities.
- Establish best practices and monitor key performance metrics including utilization and CSAT.
Requirements
- 3+ years of experience leading technical customer-facing teams (TAMs, Consultants, or CSEs).
- Strong background in professional services, consulting, or technical account management.
- Solid understanding of virtualization technologies (VMware, Hyper-V) and storage/backup architectures.
- Exposure to cloud platforms (AWS, Azure) and hybrid environments.
- Business-level Japanese and conversational English are required.
- Must be based in Tokyo, Japan.
Nice to have
- Hands-on experience with or comparable backup and recovery technologies.
Culture & Benefits
- Paid annual leave plus extra global e Days for self-care.
- 24 paid volunteer hours annually through Cares.
- Flexible Spending Allowance (FSA) for medical, wellness, and tech expenses.
- Learning and growth opportunities via LinkedIn Learning, O’Reilly, and an annual Global Day of Learning.
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