Call Centre Agent (Travel)

TL;DR

Call Centre Agent (Travel): Managing corporate travel bookings and customer inquiries using GDS systems with an accent on high-quality service delivery and complex travel modifications. Focus on resolving customer issues, processing secure financial transactions, and maintaining strict adherence to service-level agreements in a 24/7 environment.

Location: Must be based in or able to work onsite in Century City, Cape Town, South Africa

Company

hirify.global is a global Business Process Management leader providing operational excellence and domain expertise to over 400 international clients across various industry verticals.

What you will do

• Manage international customer inquiries regarding booking changes, cancellations, and travel modifications.
• Utilize GDS systems like Amadeus, Sabre, or Galileo to provide tailored travel recommendations.
• Process financial transactions securely while adhering to verification and compliance policies.
• Deliver high-quality customer experiences to ensure strong satisfaction scores.
• Identify customer needs and resolve complaints with a solution-driven, customer-first approach.
• Work in a 24/7 rotational shift environment, including weekends and public holidays.

Requirements

• Minimum 12 months of GDS experience is essential.
• Minimum 2 years of international contact centre experience is required.
• Strong command of written and spoken English is essential.
• Must be willing to work in a 24/7 environment, including weekends and rotational shifts.
• Amadeus certification.
• Grade 12 / Matric certificate and a clear credit and criminal record.

Culture & Benefits

• Opportunities for career growth and professional development.
• Structured training and support programs.
• Exposure to international clients and global systems.
• Vibrant team culture with a focus on engagement and outperformance.
• Participation in community initiatives through the hirify.global Cares Foundation.