Institutional Relationship Manager (Web3)

TL;DR

Institutional Relationship Manager (Web3): Developing and managing high-value institutional client portfolios for a leading crypto exchange with an accent on asset acquisition, trading volume growth, and consultative product sales. Focus on building long-term trust with professional investment firms, asset managers, and quantitative trading teams while coordinating bespoke solutions across internal product and compliance teams.

Location: Remote (APAC region). Must be comfortable with frequent travel and in-person client visits.

Company

OKX is a leading global crypto exchange and developer of the OKX Wallet, providing secure and reliable access to decentralized finance and institutional-grade crypto markets.

What you will do

• Identify and acquire high-value institutional clients including investment firms, asset managers, and family offices.
• Develop deep understanding of client trading strategies to provide tailored product recommendations and service solutions.
• Take full ownership of key performance metrics including AUM, trading volume, and revenue contribution.
• Coordinate with internal product, risk, and compliance teams to deliver bespoke solutions for key institutional partners.
• Maintain regular engagement to foster long-term trust and platform stickiness.
• Track market intelligence and competitor strategies to inform internal business development and product roadmaps.

Requirements

• Minimum 2 years of experience in the Web3 industry with hands-on knowledge of exchanges, wallets, or DeFi products.
• Bilingual proficiency in English and Chinese (listening, speaking, reading, and writing) is mandatory.
• Strong background in relationship management, client service, or account operations.
• Basic understanding of financial markets, derivatives, and risk-return profiles.
• Bachelor’s degree in Finance, Economics, Mathematics, or related fields.
• Ability to work in a high-intensity environment with frequent travel requirements.

Nice to have

• Professional background in banking, securities, or asset management.
• Proven track record in managing high-potential client relationships.

Culture & Benefits

• Competitive total compensation package.
• Opportunities for professional growth within a global blockchain group.
• Collaborative environment driven by core principles of integrity and execution.
• Participation in various team-building programs and company events.