Technical Account Manager

TL;DR

Technical Account Manager (AI/Cloud): Drive adoption, expansion, and value realization for enterprise customers implementing an agentic AI platform with an accent on end-to-end deployment lifecycle management, program governance, and cross-functional enablement. Focus on leading discovery and process mapping, coordinating parallel implementation workstreams, and delivering measurable outcomes through KPIs while managing technical and operational stakeholder needs.

Location: Spain (Madrid/Hybrid/Remote)

Company

hirify.global builds an agentic process automation platform for enterprise AI deployments.

What you will do

• Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, project plans, milestones, and resources.
• Coordinate onboarding activities: technical setup, process discovery and mapping, user training, and knowledge transfer.
• Set and track KPIs and success metrics for deployment phases; provide regular status updates to internal and customer executive stakeholders.
• Identify and mitigate implementation risks through proactive program management.
• Develop training programs and materials to drive adoption and customer self-sufficiency via change management.
• Act as primary point of contact for technical and operational issues; facilitate cross-functional collaboration between customer teams and Maisa AI resources.

Requirements

• Proven experience managing enterprise technology implementations, including customer onboarding, training programs, and change management at scale.
• Strong program management skills coordinating parallel workstreams, dependencies, and stakeholders from technical teams to C-suite.
• Solid technical knowledge of modern cloud and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) via commercial experience or a Bachelor’s degree in Computer Science/Information Systems or related.
• Experience leading discovery processes and process mapping using frameworks and methodologies.
• Spanish mandatory; business proficiency in Spanish and English.
• Ability to travel up to 25% of the time.

Culture & Benefits

• Remote within Spain with ~25% travel to customer sites and Maisa offices.
• Work with early-stage agentic process automation technology focused on reliable, auditable enterprise execution.
• Opportunity to influence enterprise adoption and transformation of complex business processes.
• Fast-paced, founder-led environment with emphasis on learning and direct impact.