Machine Learning Engineer (AI)

TL;DR

Machine Learning Engineer (AI): Designing and engineering AI-powered features for customer conversations with an accent on extracting meaning from voice and messaging data at scale. Focus on building end-to-end ML pipelines, production inference, and implementing LLM-based software systems.

Location: Remote from Ireland

Company

Twilio is a global communications platform empowering businesses to craft personalized customer experiences through innovative software solutions.

What you will do

• Design and develop scalable ML solutions for AI-powered conversational features.
• Implement end-to-end AI/ML pipelines from data ingestion to production deployment.
• Monitor model performance and operational health using metrics, logging, and telemetry.
• Participate in on-call rotations and execute progressive rollouts for inference services.
• Collaborate on planning, design, and code reviews to maintain high engineering standards.

Requirements

• Bachelor's degree in Computer Science, Math, Statistics, or equivalent practical experience.
• 2+ years of experience in ML engineering or applied ML.
• Proficiency in Python and at least one ML framework (PyTorch, TensorFlow, or JAX).
• Experience with NLP libraries (Hugging Face, NLTK, or SpaCy) and utilizing LLMs within software systems.
• Experience deploying ML services on cloud infrastructure (AWS, GCP, or Azure).
• Must be based in Ireland.

Nice to have

• Hands-on experience with conversational AI, LLM fine-tuning, and prompt engineering.
• Exposure to agentic AI frameworks such as LangGraph, AutoGen, or CrewAI.
• Familiarity with MLOps/LLMOps tooling for model versioning, registry, and monitoring.

Culture & Benefits

• Remote-first work culture with a focus on global inclusion.
• Competitive pay and generous time off.
• Comprehensive healthcare and retirement savings programs.
• Parental and wellness leave.
• Support for volunteering and community donation efforts.