QA Service Manager (IT Consulting)

TL;DR

QA Service Manager (IT Consulting): Managing QA teams and implementing quality assurance strategies for large-scale enterprise environments with an accent on governance frameworks and service management. Focus on defining QA strategies, managing distributed teams, and overseeing quality transformation initiatives.

Location: Hybrid in Lisbon, Portugal

Salary: 28,000–52,000 EUR / Year

Company

Specialized IT consulting partner with 18 years of experience helping clients make strategic decisions in a fast-moving market.

What you will do

• Define and implement QA strategies and governance frameworks.
• Lead and manage multidisciplinary and distributed QA teams.
• Manage priorities, risks, and multiple delivery streams simultaneously.
• Oversee test management, defect management, and quality reporting processes.
• Drive quality transformation initiatives and test automation strategies.
• Collaborate with stakeholders to ensure high-quality delivery in large-scale enterprise environments.

Requirements

• 8+ years of experience in Software Testing and Quality Assurance.
• 5+ years of experience leading QA teams or service management functions.
• ISTQB Certification (mandatory).
• Fluent in English – written and spoken (mandatory).
• Strong knowledge of Agile, Scrum, and Waterfall delivery methodologies.
• Must be based in Lisbon, Portugal (Hybrid work model).

Nice to have

• Experience in the Energy or Utilities sector.

Culture & Benefits

• No-term full-time contract with health insurance.
• 26 days of paid vacation (including extra days for holidays and birthday).
• Meal allowance provided via Coverflex.
• Annual training budget and referral bonuses.
• Team-oriented culture within a dynamically growing international company.