Safety & Quality Operations Specialist

TL;DR

Safety & Quality Operations Specialist (Analytics): Building and strengthening the safety and quality foundation for hirify.global’s Intercity vertical with an accent on end-to-end safety initiatives, driver quality-control operations, and data-driven hypothesis validation. Focus on improving tools and processes, running quality control measures (warnings/bans), and shaping safety strategy across Kazakhstan and the CIS region.

Location: Kazakhstan (Almaty, Almaty Special District); Workplace type: Hybrid

Company

hirify.global is a global tech company building ride-hailing and intercity travel services.

What you will do

• Own safety initiative project management: maintain and continuously improve tools and processes, identify gaps, and develop solutions.
• Launch and run driver quality-control programs, including warnings, bans, and related measures.
• Generate and validate safety & quality hypotheses with cross-functional teams to support business growth.
• Contribute to strategic safety & quality planning for the Intercity vertical across the CIS region, with accountability for Kazakhstan.
• Analyze the market and competitors to inform development strategy for Intercity safety and quality.

Requirements

• Strong analytics skills with excellent command of Excel and Google Sheets.
• Data-driven problem-solving and genuine enjoyment working with numbers.
• Project management experience.
• 3+ years of experience in the mobility and/or tech industry.
• Readiness to conduct customer development, generate hypotheses, and validate MVPs.
• English: upper-intermediate level or higher; native-level fluency in Russian.

Nice to have

• Knowledge of SQL.
• Hands-on experience with AI tools.
• Hands-on fieldwork experience and ability to collaborate effectively across multiple time zones.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• Collaboration with teams around the world and international experience via a Global Talent Exchange Program.
• Language improvement support through co-financed courses and internal speaking clubs.
• Company-wide challenges, awards, sports activities, and employee-led social impact/volunteering projects.
• Final benefits may vary depending on location.

Hiring process

• Hiring Manager interview and Team interview.
• English proficiency test.
• Offer and final hiring.