Senior Product Manager (Retail)

TL;DR

Senior Product Manager (Retail/Loyalty): Defining and executing the product vision and roadmap for consumer-facing mobile and web applications with an accent on loyalty programs and customer engagement. Focus on increasing acquisition, retention, and loyalty value through data-driven customer experiences and Agile delivery.

Location: Onsite in Abu Dhabi, United Arab Emirates

Company

Global management consulting firm specializing in Consulting 4.0, leveraging AI and data science to drive digital transformation for multinational clients.

What you will do

• Define and execute the product vision, strategy, and roadmap for consumer-facing web and mobile applications.
• Lead the end-to-end product lifecycle from ideation and business case development to launch and optimization.
• Design customer-centric experiences to increase engagement, loyalty participation, retention, and revenue.
• Translate complex business needs into detailed product requirements and user stories.
• Collaborate cross-functionally with engineering, UX/UI, CRM, analytics, and marketing teams.
• Monitor product KPIs (NPS, adoption, conversion) and perform competitive market benchmarks.

Requirements

• 8–10+ years of total experience, including 5+ years in Product Management roles.
• Demonstrated experience managing consumer-facing mobile and web applications.
• Hands-on experience with Loyalty Programs, rewards ecosystems, or CRM products.
• Prior experience in Retail (strongly preferred), eCommerce, FMCG, or Hospitality.
• Strong proficiency in Agile methodologies (Scrum/Kanban) and tools like Jira, Confluence, and Figma.
• Excellent verbal and written communication skills in English.

Nice to have

• Arabic language proficiency.
• Previous experience with Salesforce Loyalty Cloud or similar digital loyalty ecosystems.

Culture & Benefits

• Competitive salary and benefits package benchmarked against the market.
• Entrepreneurial environment that empowers individuals to drive their own success and innovation.
• Tailored career advocacy program featuring dedicated mentors and actionable feedback.
• Continuous professional growth opportunities in new and emerging technology topics.
• Inclusive culture focused on diversity, employee well-being, and a community-driven "hirify.global Village" concept.