Strategy Consulting Manager (CX)

TL;DR

Strategy Consulting Manager (CX): Leading high-impact Customer Experience and CRM strategies for global top-tier clients with an accent on CX design and CRM transformation. Focus on shaping strategic direction, developing actionable roadmaps for CX enhancement, and optimizing CRM platform implementations.

Location: Copenhagen, Denmark. Willingness to travel internationally as required.

Company

hirify.global is a world-leading Centre of Excellence that helps businesses humanize brand-customer relationships through hyper-personalization, marketing automation, and CRM.

What you will do

• Lead strategic work sessions with senior client stakeholders to design customer journeys and drive CX innovation.
• Develop robust business cases and actionable roadmaps for CX enhancement and CRM platform optimization.
• Orchestrate comprehensive customer research and journey mapping to improve personalization and loyalty.
• Assess current CRM capabilities and MarTech stacks to identify gaps and drive customer lifetime value.
• Define future-state CRM visions and contribute to technology selection (e.g., Salesforce, Adobe, Microsoft Dynamics, SAP CX).
• Manage deep relationships with client executives and identify new business opportunities in the CX/CRM space.

Requirements

• Master's degree in Business, Economics, Marketing, or a related quantitative field.
• 5+ years of progressive strategy or management consulting experience from a top-tier or Big 4 firm.
• Proven expertise in developing CX strategies (journey mapping, segmentation) and CRM strategies (platform selection, roadmaps).
• Deep understanding of leading CRM platforms such as Salesforce, Adobe Experience Cloud, and Braze.
• Exceptional executive-level writing, presentation, and interpersonal communication skills.
• High proficiency in advanced analytical tools, Excel, and PowerPoint for executive communication.

Culture & Benefits

• Dynamic and international environment with team members from over 55 nationalities.
• Opportunity to work as a transformation partner for some of the world's most admired brands.
• Collaborative culture involving cross-functional experts in technology, data science, and creative.
• Integration into the global VML network with 30,000+ employees across 60+ markets.
• Commitment to equal opportunity, diversity, and a culture of respect and belonging.