Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing post-sales relationships and driving product adoption for Bright Insights retail intelligence solutions with an accent on strategic account growth and technical pre-sales support. Focus on maximizing customer ROI, developing technical assets, and collaborating with cross-functional teams to improve product offerings.

Location: Must be based in San Francisco, California

Company

Bright Data is a leading provider of public web data, offering an AI-powered intelligence division that transforms raw web scraping into actionable business insights.

What you will do

• Serve as the primary point of contact for Bright Insights and Managed Services customers.
• Drive adoption, engagement, and retention through proactive training and best practices.
• Build strong relationships with key stakeholders to align solutions with business needs.
• Collaborate with sales and product teams to create presentations, prototypes, and technical documentation.
• Monitor customer health metrics to mitigate churn and identify expansion opportunities.
• Support client pilots from initial training to successful completion.

Requirements

• 4+ years of experience in a Customer Success role within a SaaS or technology company.
• Familiarity with retail and e-commerce data analytics or business intelligence.
• Strong understanding of customer success methodologies.
• Experience managing demo environments or technical sales assets.
• Excellent English communication and presentation skills.
• Ability to work independently in a fast-paced environment.

Culture & Benefits

• Opportunity to work with cutting-edge AI-powered retail intelligence tools.
• Collaborative environment working across sales, marketing, and product teams.
• Focus on professional growth and strategic account management.