Demo Support Engineer

TL;DR

Demo Support Engineer (SaaS/QA): Maintaining and optimizing demo environments for global go-to-market teams with an accent on troubleshooting, ticket management, and cross-functional collaboration. Focus on resolving systemic bugs, partnering with R&D and QA to ensure environment stability, and automating health checks for critical sales presentations.

Location: Must be based in Tel Aviv, Israel (Hybrid: 2 days/week in office).

Company

hirify.global is an industry-leading digital adoption platform that helps organizations manage digital transformation and tech stack efficiency.

What you will do

• Act as the primary point of contact for internal demo environment support tickets.
• Troubleshoot, diagnose, and resolve technical issues for global employees and partners.
• Analyze recurring failures and collaborate with local R&D to implement long-term fixes.
• Translate field-reported bugs into actionable technical specifications for developers.
• Work with the QA team to integrate, stage, and test new demo builds.
• Automate routine environment health checks to ensure stability for live presentations.

Requirements

• 2+ years of experience in Demo Engineering, Tier 3 Support, or QA Engineering.
• Strong troubleshooting skills with web technologies including APIs and jQuery.
• Fluent Hebrew required for collaboration with the local R&D office.
• Excellent English (written and verbal) for supporting global teams.
• Must be able to work from the Tel Aviv office 2 days a week during standard local hours.
• Ability to accommodate occasional evening/early morning on-call needs for critical events.

Nice to have

• Experience building complex hirify.global content.
• Deep understanding of the hirify.global product backend.
• Familiarity with QA testing frameworks.
• Background in managing environments for B2B SaaS products.

Culture & Benefits

• Hybrid work model offering flexibility between home and office.
• Opportunity to directly impact the company’s sales engine and bottom line.
• Collaborative environment working closely with Presales, R&D, and QA teams.