Clinical Trial Management Support Specialist

TL;DR

Clinical Trial Management Support Specialist (Medtech): Managing CTMS support requests and maintaining clinical trial data integrity with an accent on data quality audits and compliance reporting. Focus on supporting drug development processes through efficient data management and cross-functional collaboration.

Location: Must be based in Bulgaria (Remote)

Company

A global provider of clinical research services helping biotech, medtech, and pharma companies bring life-changing medical innovations to market.

What you will do

• Manage and resolve CTMS support requests by routing and updating tickets in a timely manner.
• Enter and maintain drug program and investigator data within the CTMS database.
• Conduct regular internal audits of investigator and personnel data to ensure high data quality.
• Support established registry business processes through active interaction with end-users.
• Create and maintain Excel-based data compliance reports from CTMS extracts.

Requirements

• Must be based in Bulgaria.
• High School Diploma or international equivalent, preferably in a technical or health-related field.
• 0 to 3 years of experience with clinical trial management systems or site/investigator data management.
• Excellent English verbal and written communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently and manage multiple projects in a fast-paced environment.

Culture & Benefits

• Comprehensive health insurance (Doverie).
• 23 days of annual leave.
• Food vouchers and additional internet allowance for remote employees.
• Employee Assistance Program.
• Fixed-term contract until December 2026 with set working hours (11 AM – 7 PM).