Customer Service Representative (E-commerce)

TL;DR

Customer Service Representative (E-commerce): Supporting customers throughout their purchasing journey with an accent on order inquiries, shipping updates, and issue resolution. Focus on delivering an outstanding customer experience and maintaining high satisfaction levels in a fast-paced e-commerce environment.

Location: Remote within Brazil, Mexico, Argentina, or Colombia

Company

hirify.global is a rapidly expanding software development company in Latin America that collaborates with premier clients from the United States and Europe.

What you will do

• Respond to customer inquiries via email, phone, and chat.
• Assist customers with order status updates and shipping questions.
• Handle returns, exchanges, and refund requests.
• Identify products that best fit customer needs and resolve concerns professionally.
• Document customer interactions and collaborate with internal teams to resolve issues.
• Follow company policies and service standards to ensure a positive experience.

Requirements

• 2+ years of experience in Customer Service, Customer Support, or Customer Experience roles.
• Strong verbal and written English communication skills.
• Proven experience handling customer inquiries and issue resolution.
• Ability to manage multiple customer interactions simultaneously in a fast-paced environment.
• Experience using email and customer support platforms.
• Must be based in Brazil, Mexico, Argentina, or Colombia.

Nice to have

• Experience in e-commerce environments, including online orders, shipping, or returns.
• Proficiency with Shopify, Zendesk, Gorgias, Freshdesk, Salesforce, or similar platforms.
• Experience supporting B2B customers or handling high-volume inquiries.
• Experience in retail, consumer products, or event-related industries.

Culture & Benefits

• Remote work (home office).
• Competitive compensation based on experience.
• Clear career growth plans and opportunities for international projects.
• hirify.global English Program for technical and conversational proficiency.
• Fitness benefits via Total Pass.
• Engaging company culture with games and competitions.