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2 дня назад

Service Delivery Manager

Формат работы
onsite
Тип работы
fulltime
Грейд
senior
Английский
c1
Страна
Luxembourg
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Service Delivery Manager (Igaming): Managing end-to-end service delivery and operational performance for Loterie Nationale with an accent on SLA compliance, stakeholder management, and cross-functional coordination. Focus on driving continuous service improvement, managing customer escalations, and ensuring operational excellence across retail and online lottery channels.

Location: Must be based in Leudelange, Luxembourg

Company

hirify.global is a global leader in lottery technology, providing secure, reliable solutions and comprehensive services to governments and regulators worldwide.

What you will do

  • Act as the primary operational contact for Loterie Nationale regarding service delivery.
  • Monitor and manage service performance against contractual commitments, SLAs, and KPIs.
  • Lead regular service review meetings and governance forums with the customer.
  • Manage service-related risks, issues, and customer escalations.
  • Drive continuous service improvement initiatives and operational excellence.
  • Coordinate cross-functional teams to ensure effective delivery of retail and online services.

Requirements

  • Minimum 5 years of experience in Service Delivery, IT Operations, or Managed Services.
  • Fluent in English; French is highly desirable.
  • Strong knowledge of IT service delivery processes and ITIL principles.
  • Proven track record of managing customer relationships and SLA performance.
  • Bachelor's degree in IT, Computer Science, Engineering, or Business.
  • Ability to work effectively in a dynamic, customer-critical environment.

Nice to have

  • Experience within lottery, gaming, or regulated industries.
  • ITIL Foundation or equivalent Service Management certification.

Culture & Benefits

  • Commitment to a fair and inclusive culture that values diversity.
  • Opportunity to work with a global leader in the lottery sector.
  • Engagement in a professional environment with a focus on integrity and responsibility.
  • Access to annual information security training and professional development.

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