Medical Information Manager (Pharmaceuticals)

TL;DR

Medical Information Manager (Pharmaceuticals): Managing Medical Information service delivery for biotech and pharmaceutical clients with an accent on team leadership and high-quality enquiry handling. Focus on ensuring compliance with SOPs, managing KPIs, and coordinating the reporting of adverse events and product quality complaints.

Location: Must be based in the Philippines (Makati City). Hybrid or Remote options available.

Company

hirify.global is a global consulting firm providing regulatory sciences, clinical research, and pharmacovigilance solutions to biotech and pharmaceutical organizations.

What you will do

• Oversee and direct teams to provide high-quality medical information enquiry handling services.
• Ensure strict compliance with SOPs, Working Practices, and data privacy regulations.
• Manage the reporting of Adverse Events and Product Quality Complaints.
• Collaborate with leadership to develop and maintain Medical Information services.
• Monitor team performance against KPIs, investigate deviations, and implement corrective actions.
• Coach, mentor, and manage the performance and compensation reviews of direct reports.

Requirements

• Must be based in the Philippines.
• Degree in life sciences, pharmacy, or equivalent.
• Professional degree (RPh, PharmD, PhD, MD, RN, DVM) or 4-5+ years of experience in pharma/biotech or contact center management.
• Sound knowledge of medical information services and healthcare provision systems in the region.
• Demonstrated technical and medical writing ability to create and review complex reports.
• Superior managerial, organizational, and interpersonal communication skills.

Culture & Benefits

• Flexible work arrangements supporting both remote and hybrid models.
• Commitment to diversity, equity, and inclusion, fostering an authentic workplace.
• Supportive environment that encourages innovative and entrepreneurial spirits.
• Structured professional development through coaching and mentoring.