Manager, Security Operations (ServiceNow)

TL;DR

Manager, Security Operations (ServiceNow): Leading and modernizing the enterprise security operations function with an accent on incident response, detection engineering, and automation. Focus on scaling operations through ServiceNow SIR, improving MTTx metrics, and managing a blended delivery model of internal and external resources.

Location: Remote (US, PST business hours)

Salary: $150,000–$180,000

Company

hirify.global is a $8+ billion workforce solutions provider in the healthcare industry, delivering tech-enabled services and marketplaces for healthcare talent.

What you will do

• Own the execution and continuous improvement of the enterprise Security Operations program.
• Lead a blended security operations model combining internal analysts, nearshore/offshore resources, and managed service providers.
• Serve as the primary owner of ServiceNow Security Incident Response (SIR) workflows, data models, and operating procedures.
• Design, implement, and improve SIR playbooks to automate triage, enrichment, containment, and response actions.
• Oversee detection and response capabilities across EDR and SIEM platforms, ensuring high-quality signal ingestion.
• Define, track, and improve MTTx metrics to prioritize automation and process improvements.

Requirements

• 5+ years of experience in Security Operations, Incident Response, or SOC-related roles.
• 2+ years of direct experience managing and operating ServiceNow Security Incident Response (SIR).
• Hands-on experience integrating EDR platforms (e.g., Microsoft Defender, CrowdStrike Falcon) with ServiceNow SIR.
• Strong experience operating and managing EDR and SIEM solutions in an enterprise environment.
• Strong hands-on experience with Microsoft Azure security solutions (Microsoft E5).
• Must be available to work during PST business hours.

Culture & Benefits

• Free premium medical, dental, life, and vision insurance.
• Generous 401(k) match.
• Unlimited DTO policy.
• Paid sick leave in accordance with applicable laws.
• Daily virtual wellness classes including yoga, meditation, and boot camp.
• Entrepreneurial, high-energy, and low-bureaucracy culture.