Primary Support Engineer (SAP BASIS - HANA)

TL;DR

Primary Support Engineer (SAP BASIS - HANA): Providing expert remote support for mission-critical SAP environments with an accent on troubleshooting complex BASIS, HANA, and middleware issues. Focus on managing key client accounts, delivering technical break-fixes, and ensuring high-quality service for global enterprise customers.

Location: Must be based in Japan

Company

hirify.global is a global provider of end-to-end enterprise software support and innovation solutions for Oracle, SAP, and VMware software.

What you will do

• Solve complex customer issues using methodical troubleshooting for SAP applications.
• Provide remote-based functional support and training for specialist SAP modules.
• Manage key assigned accounts as a technical and functional advisor.
• Develop application break-fixes and create scripts to analyze and correct data issues.
• Collaborate with a virtual team to share field experience and improve diagnostic methodologies.
• Work flexible hours, including evenings, weekends, and holidays, to support a 24x7x365 operation.

Requirements

• Must be based in Japan
• 10+ years of relevant SAP experience, particularly with Basis, Middleware, and Enterprise Portal Administration.
• 5+ years of direct support for application end-users in a corporate environment.
• Extensive experience in SAP HANA configuration, installation, administration, and migrations.
• Strong knowledge of multiple databases and operating systems including AIX, Linux, and Windows.
• Bachelor’s degree in Computer Science or related field.

Nice to have

• SAP certifications.
• Consulting background.
• Experience with OpenText and industry-specific SAP solutions.
• Knowledge of global implementations and localizations.

Culture & Benefits

• Opportunity to work with a global team of extraordinary professionals.
• Commitment to a diverse and inclusive work environment.
• Focus on professional growth and learning new skills in a fast-paced environment.
• Meaningful work with a company guided by core values of mutual respect and collaboration.