Primary Support Engineer, SAP BASIS – HANA

Location: Remote - Japan

Company

hirify.global provides third-party support and innovation solutions for enterprise software, including Oracle, SAP, and VMware environments.

What you will do

• Research, troubleshoot, and resolve complex issues across SAP 4.x, ECC, and S/4HANA client environments.
• Provide remote functional support, training, and implementation guidance for SAP Basis, HANA, middleware, and related modules.
• Support client customizations, develop break fixes, and create scripts for identifying, analyzing, and correcting data issues.
• Manage assigned customer accounts as a technical and functional advisor.
• Contribute to knowledge-sharing methods, diagnostic tools, and process improvements.
• Participate in a 24x7x365 support organization, including flexible evening, weekend, and holiday hours.

Requirements

• 10+ years of relevant SAP experience, particularly with Basis, middleware, Enterprise Portal administration, J2EE, and ABAP dual-stack environments.
• Experience supporting application end users in a corporate environment, including 5+ years of direct support experience.
• Strong experience with SAP HANA installation, configuration, administration, security, monitoring, modeling, and migrations using DMO and SUM.
• Experience with SAP NetWeaver, Enterprise Portal, PI/PO, OpenText, Solution Manager, multiple databases, and AIX, Linux, or Windows operating systems.
• Strong troubleshooting, root-cause analysis, performance analysis, SAP installation, patching, upgrading, and migration skills.
• Bachelor’s degree in Computer Science or a related field, or equivalent experience; SAP certifications are preferred.

Nice to have

• Consulting background and experience with SAP industry solutions, country-specific solutions, localizations, and global implementations.
• Knowledge of additional SAP and OpenText products, including Documentum, Extended ECM, OCR, electronic signatures, and related tools.

Culture & Benefits

• Remote work from a home-based office in a virtual team environment.
• Collaboration with colleagues supporting global enterprise clients.
• Compensation, bonuses, and benefits aligned with skills and performance.
• Inclusive workplace focused on respect, collaboration, client service, innovation, and community impact.