HR Learning Specialist (Trilingual)

TL;DR

HR Learning Specialist (Trilingual): Provide specialized support for HR learning administration processes (Eng - Spa - Por), handling complex inquiries and transactional learning tasks within People Services with an accent on LMS operations, policy/process interpretation, and improving efficiency through process expertise. Focus on resolving HR SSC requests, maintaining learning programs and data for covered countries, and performing ad hoc reporting while supporting new specialists.

Location: Bogotá, Bogotá, Colombia

Company

hirify.global protects and improves healthcare worldwide through medical technology and IT solutions.

What you will do

• Handle HR SSC inquiries via phone and email as the first filter using predefined answers.
• Own issue resolution as first point of contact, providing guidance and escalating to relevant HR teams when needed.
• Coordinate with subject-matter experts to develop and maintain detailed knowledge of designated learning processes/policies/trainings for covered countries.
• Manage LMS processes: keep programs, courses, items data, and files updated; create and prepare documents and templates.
• Review and process requests and documentation for updates, modifications, focused groups, and individual cases; ensure all queries are logged in the enquiry management tool.
• Provide process expertise to identify improvement opportunities and run ad hoc reporting; support training of new specialists.

Requirements

• Trilingual capability for HR learning administration processes: English, Spanish, and Portuguese (Eng - Spa - Por).
• Strong HR knowledge to resolve complex inquiries and interpret HR learning policies.
• Experience working with learning administration workflows and transactional HR processes within People Services/HR operations.
• Ability to manage LMS-related tasks including maintaining learning programs, courses, and related data.
• Experience logging and tracking requests using an enquiry management tool.

Culture & Benefits

• Hybrid working model based in Bogotá, Colombia.
• Corporate culture focused on constructive exchanges between colleagues, customers, and partners.
• Work aligned with improving people’s lives through healthcare and medical technology.