Sr. Associate Support Engineer (SAP Basis)

TL;DR

Sr. Associate Support Engineer (SAP Basis): Providing remote-based support for mission-critical SAP applications with an accent on troubleshooting complex client architectures and infrastructure. Focus on diagnosing serious issues in SAP Technology environments, developing application break fixes, and delivering high-quality support for global clients.

Location: Must be based in Brazil

Company

hirify.global is a global provider of end-to-end enterprise software support, products, and services, serving as a leading third-party support provider for Oracle and SAP software.

What you will do

• Solve complex customer issues using methodical troubleshooting for SAP applications and technology.
• Provide remote-based functional support and training for specialist SAP modules.
• Develop application break fixes for critical product defects and create scripts to analyze data issues.
• Manage key assigned accounts as a technical and functional advisor.
• Collaborate with a virtual team to share field experience and improve diagnostic methodologies.
• Deliver high-quality customer experience while working in a 24x7x365 support environment.

Requirements

• 2-3 years of SAP experience, particularly with Basis, R/3, ECC, NetWeaver, and Knowledge Management.
• Fluency in both English and Portuguese is required.
• Must be based in Brazil.
• Working knowledge of multiple databases (Oracle, MSQSL, MaxDB) and operating systems (AIX, Linux, Windows).
• Experience with full life-cycle implementation, configuration, and administration of SAP applications.
• Strong analytical, logical problem-solving skills and ability to work in high-pressure situations.

Nice to have

• SAP certification(s).
• Consulting background.
• Experience with Country Specific Solutions and global implementations.

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation.
• Commitment to a diverse and inclusive workplace.
• Emphasis on professional growth and learning new skills.
• Collaborative team culture guided by core values of mutual respect and service.