Team Lead, SAP Managed Services (SAP)

TL;DR

Team Lead, SAP Managed Services (SAP): Leading a remote team of support engineers to provide mission-critical application support for global clients with an accent on complex troubleshooting, SAP module expertise, and delivery management. Focus on mentoring team members, driving resolution for critical issues, and ensuring high-quality customer service in integrated SAP environments.

Location: Must be based in Brazil (Remote)

Company

hirify.global is a global provider of end-to-end enterprise software support, products, and services, serving as a leading third-party support provider for Oracle, SAP, Salesforce, and AWS.

What you will do

• Lead and mentor a team of SAP support engineers to achieve client and employee satisfaction targets.
• Drive resolution for complex customer issues using methodical troubleshooting and expert SAP knowledge.
• Manage key assigned accounts as a technical and functional advisor.
• Develop application break fixes and scripts to identify and correct data issues.
• Collaborate with internal teams including sales, marketing, and account management to support the delivery process.
• Define skill requirements and guide the sourcing and hiring of new team members.

Requirements

• Must be based in Brazil
• Fluency in both English and Portuguese is required
• 10+ years of relevant SAP product support experience with techno-functional skills
• 5+ years of SAP AMS support experience
• 5+ years of team leadership experience managing teams of 7+ people
• Expertise in SAP 4.x and ECC platforms, including full life-cycle implementation and configuration

Nice to have

• ITIL or ITSM Certification
• PMP-PMI Certification
• Experience with localizations and global implementations

Culture & Benefits

• Opportunity to work in a fast-paced, growing global environment
• Focus on professional growth and learning new skills
• Culture of mutual respect, collaboration, and integrity
• Commitment to diversity and inclusion as an Equal Employment Opportunity Employer